Shipping policy
Processing Time
All orders are processed within 1 - 3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are:
- Standard Shipping: 5–10 business days
- Expedited Shipping: 2–5 business days
- International Shipping: 10–20 business days
Delivery delays can occasionally occur due to customs, weather, or carrier issues.
Shipment Confirmation & Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number. Please note that it may take 24 - 48 hours for tracking information to appear on the carrier’s website.
Shipping to P.O. Boxes or APO/FPO Addresses
We ship to P.O. Boxes and APO/FPO addresses. Delivery times may vary depending on the carrier.
Customs, Duties, and Taxes
All fees imposed during or after shipping, including customs duties, taxes, and brokerage fees, are the responsibility of the customer (unless otherwise stated).
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at support@chickeeps.com within 7 days of delivery. We will work with the carrier to resolve the issue and ensure you receive your order.
For information about returns, refunds, and eligible items, please review our Return Policy.
Contact Us
For questions about your order or shipping, please don’t hesitate to contact us at:
(708) 575-4518
7600 West Roosevelt Road, Lower Level, Suite 117
Forest Park, IL 60130